Hi there!

Welcome to our FAQ about The Joey modular play couch. You probably have a lot of questions, and we’re hoping we can answer some of them here. Still not sure about something? Email us at support@rooandyou.ca and we’ll respond within 24-48 hours. 

Table of Contents

Everything About The Joey
  1. What is The Joey modular play couch?
  2. How much is The Joey
  3. What are the pieces?
  4. What are the dimensions?
  5. What is it made out of?
  6. How do I know this is a safe product?
  7. How firm is it?
  8. Is it heavy?
  9. Does it need special storage?
  10. Is it waterproof?
  11. Is there a weight limit?
  12. How long can The Joey stay in the box?
  13. Does the Joey have warranty?
  14. What's your return policy?
Miscellaneous Questions
  1. When will I get my Joey play couch?
  2. Why does it take so long to get my Joey play couch?
  3. Why are you selling these couches?
  4. How do I know I can trust you?
  5. What colours do they come in?
  6. Do you offer accessories/add-ons?

The Joey vs. Competitors
  1. What features are different
  2. Where it's made

Everything About The Joey

What is The Joey modular play couch?

The Joey is an open-ended modular play couch! That’s just a really fancy way of saying that it’s a couch that works like a set of building blocks. Kids and adults will have a comfortable place to sit and lounge around or kids (and adults 😉)  can use it for imaginative playtime.

The best part is that it's so easy to use. Below you can see a 2.5 and 4.5 year old disassembling and assembling the Joey during playtime: 

 

 

How much is The Joey?

The Joey will be priced at $299 CAD+Tax and will come with FREE shipping within Canada.

US Shipping

  • Prices cover duties (up to $800 USD in goods), state taxes, and shipping costs.
  • $60CAD: Flat rate for multiple items
  • $50CAD: 1 Joey or 2+ pillow sets/cover
  • $25CAD: 1 pillow set/cover set

International Shipping

  • $20CAD per Joey
  • $100CAD per pillow pack

* All prices are listed in Canadian dollars *

 

What are the pieces?

The Joey couch is made up of 7 total parts:

    • The Base
    • The Support
    • Half-Moon Arm Rest Pillow
    • 2 x Wedges
    • Waterproof Liner (not pictured)
    • Single-Brushed Microsuede Suede Outer Cover

    Joey pieces

    What are the dimensions?

    When the couch is assembled in a couch configuration, the dimensions are:
      • Length: 67” (5.6 feet) long
      • Depth: 33.5” (2.75 feet) deep
      • Seating Height: 9.5”
      • Total Height: 22.5” 
      • Total weight: approx. 14.4kg/31.8lbs* 

      *Updated Nov. 17, 2020

      Joey dimensions

      What is it made out of?

      The Joey is made out of a high-density, open-cell polyurethane foam. This is similar to the same material that pool noodles are made out, which makes it lightweight. But because pool noodles aren’t durable, we’re using a high-density foam version, which makes our couch a longer-lasting, higher-quality product! This means the product is safe (lightweight) and will last a long time, so your money is well spent.

      The covers are made out of brushed microsuede. Why microsuede?

        • Stain-resistant and machine-washable
        • Shrink-resistant
        • Pet-friendly
        • Breathable
        • Feels soft against the skin aka silky smooth aka 🥰

        You might be asking yourself, "Uh, what's brushed suede?!" "Brushing" is a manufacturing process that makes suede extra, extra soft. 

        Some other play couches prefer to use vinyl, which is very easy to clean. That aside, some consumers dislike vinyl for its synthetic feel and look. 

        How do I know this is a safe product?

        Chew Chew Baby Roo and our foam manufacturer are both certified and listed on the CertiPUR-US®, which is the gold standard for foam safety. Since it's certified, you can safely know that your play couch is:

          • Free of formaldehyde, phthalates, mercury, lead, and other heavy metals.
          • Low VOCs* (Volatile Organic Compounds), so no weird smells and no lowered air quality.
          • Made without PBDEs, TDCPP or TCEPC flame retardants.
          • Made without ozone deleters and is environmentally Innovative.

          *VOCs are generally human-made chemicals that emit as harmful gases from things like foam. 

          CertiPUR-US

          How firm is it?

          On a scale of 1 to 10, our mattress is approx. 7. When we were originally looking to make our play couch, we found that the Nugget was roughly a 9 out of 10, which can make it great for rigid builds, but it makes it less versatile in terms of comfort.  

          With The Joey, you'll feel right at home with maximum comfort without compromising on stability.

          In technical foam terms (for the foam nerds like us), this is the firmness (impression load deflection aka ILD) of all of our pieces as well as our density (durability):

          • The Base: 1.8lb/ft3 density and ~45 ILD
          • The Support: 1.5lb/ft3 density and ~35 ILD
          • Triangles: 1.5lb/ft3 and ~35 ILD
          • Half-Moon Arm Rest: 1.5lb/ft3 and ~35 ILD.

          Is it heavy?

          Nope. It's a very light 31.8lbs (all pieces combined). We wanted to make sure kids aren’t playing with heavy things that they can get trapped under or hurt by. Instead you have a durable, light couch that’s safe for kids of all ages.

          Does it need special storage?

          The best part of having a modular play couch is that it's just as easy to store as it is to play with it! 

          There are no special instructions for storage, which means you can place it under beds, in closets, stack them up in a corner, and more. How you store it is up to you.

          Is it waterproof?

          Yes! Kids spill things. That’s a fact of life, so we have a waterproof, zippable cover underneath the microsuede. Kind of like a mattress cover. Join our Facebook group HERE to see it in action!

          All of our waterproof covers are made out of a polyurethane-laminated polyester knit fabric. That's a mouth full! But 

          Our waterproof covers can also be purchased separately to fit onto Nugget play couches as well, so you can protect those, too. 

          Is there a weight limit?

          Good news: there's no weight limit!

          Want the whole family sitting on it at once? No problem. A few kids jump and down on it? No sweat.

          The couch doesn't contain parts and pieces that can be broken, and it’s made of durable, supportive, high-density foam, built to withstand all kinds of punishment.

          How long can The Joey stay in the box?

          Most compressed materials can stay in their boxes for months, but the longer they're compressed, the more you risk damaging your product, and the longer it will take to expand to their true dimensions. 

          Depending on how long The Joey has been in its box, your play couch can take as little as a few days all the way up to 2 weeks to be in its best shape possible. 

          We definitely understand that sometimes these are gifts or it takes time to open them. That's why it will be good in the box for over a month. Because there are so many conditions that may damage the couch sooner, we unfortunately will void the warranty if it's left in its box for more than 14 days.

          Does the Joey have warranty?

          Yes! We were originally offering a 30-day warranty then a one-year warranty. 

          We quickly realized that wasn't enough. That's why we're offering a two-year warranty on the foam and a one-year warranty on the cover of The Joey modular play couch. All other Joey-related products are a one-year limited warranty. 

          Please refer to our Warranty page HERE.

          Please note that the use of non-CCBR covers voids the warranty on this product. CCBR is unable to validate the materials used by other manufacturers (including harmful chemicals and or dyes) that may affect the foam contents of the Joey as well as the health and well-being of a person.

          What's your return policy?

          At the moment, we do not have a return policy as we are manufacturing them to order. That aside, if your Joey is damaged, we will happily replace your Joey.  

          If the Joey has been left in its box for 14 days or more, we cannot accept any returns and the warranty has been invalidated. 

          Miscellaneous Questions

          Are all sales final?

          1. Any orders cancelled during the pre-order (Saturday 3PM ET to Sunday 11:59PM ET) will be subject to a 2.5% restocking fee.
          2. Orders after 11:59PM Sunday cannot be cancelled unless there are significant delays in delivery time, in which we will open cancellations.
          3. Cancellations being opened due to delays are subject to our discretion.
          4. Orders cancelled during these delayed periods will not be subject to a 2.5% restocking fee. 

          This means that all Joey and Joey-related purchases (e.g., add-ons like pillow packs, cover sets, and waterproof covers) are FINAL SALE after Sunday 11:59PM ET on pre-order days.

          When will I get my Joey play couch?

          There will be an expected date of delivery for each preorder listed on each listing. 

          Why does it take so long to get my Joey play couch? 

          For the time being, we are manufacturing couches to order. That means when you buy your couch, we start making it. Money we make from current sales will help us fund future orders so that we can start making them faster and making sure more and more Canadians can have access to play couches. 

          Why are you selling these couches?

          I really wanted a play couch for my kids, but getting one is almost impossible. After doing a lot of research, I decided to create my own, and I worked with a trusted and ethical manufacturer to create one for my kids. I saw a need for them, especially in Canada, and wanted to make an affordable option for parents.

           

           

          How do I know I can trust you? 

          If you want to learn more about me and the business, check out the About Us section here. Trusting people online can be hard, but rest assured thousands of parents have trusted our products for years. None of the adults or children on our website are models. They’re real people like you that loved our products so much that they wanted to share how much they enjoyed them. 

          Still aren't sure? Browse through my one and only Instagram profile to see me and my family by clicking here

          What colours do they come in?

          For the most update to date colours, please head over to our Joey product list HERE

          Do you offer accessories/add-ons?

          For the most update to date accessories and add-ons we have, please head over to our Joey product list HERE

          THE JOEY VS COMPETITORS

          Note: all prices are in Canadian


          The Joey

          Blocksy

          The Nugget

          Couch Material

          High-density, open-cell polyurethane foam

          Polyurethane foam

          High-density, open-cell polyurethane foam

          Outer Cover Material

          Microsuede

          Vinyl

          Microsuede

          Total pieces

          5

          4

          4

          Additional Pieces

          Half-moon armrest pillow

          Waterproof

          Cover

          Shipping*

          FREE

          $78+*

          $78+*

          Price

          $299

          $299

          $299

          Taxes

          $39

          N/A

          N/A

          Total Price

          $338

          $377-400+**

          $378-400+**

          *Shipping within America is free for The Nugget and Foamnasium but not to Canada. This includes taxes and duties from the US going to Canada.
          **Depending on location, Nugget prices can vary greatly. Purchasers in Canada have started reporting prices over $400 for their Nugget recently, which is why a range is present.

          What features are different

          Where it’s made

          The Joey is manufactured in China with an ethical and trusted manufacturer. We are proud to partner with a company that shares our values to commit to ethical production and safe work conditions. To continue to support our mission of being handmade in Canada, we will use resources to eventually move production to Canada. 

          The Nugget, like many businesses who use textile, sources its fabric from Vietnam, China, and El Salvador but the foam and couch are made in North Carolina.