Hi there!

Welcome to our FAQ about The Joey modular play couch. You probably have a lot of questions, and we’re hoping we can answer some of them here. Still not sure about something? Email us at support@rooandyou.ca and we’ll respond within 24-48 hours. 

Table of Contents

Everything About The Joey
  1. What is The Joey modular play couch?
  2. How much is The Joey
  3. What are the pieces?
  4. What are the dimensions?
  5. What is it made out of?
  6. How do I know this is a safe product?
  7. Is it heavy?
  8. Does it need special storage?
  9. Is it waterproof?
  10. Is there a weight limit?
  11. How long can The Joey stay in the box?
  12. Does the Joey have warranty?
  13. What's your return policy?
Miscellaneous Questions
  1. When will I get my Joey play couch?
  2. Why does it take so long to get my Joey play couch?
  3. Why are you selling these couches?
  4. How do I know I can trust you?
  5. What colours do they come in?
  6. Do you offer accessories/add-ons?

The Joey vs. Competitors
  1. What features are different
  2. Where it's made

Everything About The Joey

What is The Joey modular play couch?

The Joey is an open-ended modular play couch! That’s just a really fancy way of saying that it’s a couch that works like a set of building blocks. Kids and adults will have a comfortable place to sit and lounge around or kids (and adults 😉)  can use it for imaginative playtime.

The best part is that it's so easy to use. Below you can see a 2.5 and 4.5 year old disassembling and assembling the Joey during playtime: 

 

 

How much is The Joey?

The Joey will be priced at $299 CAD+Tax and will come with FREE shipping within Canada.

US Shipping

  • Prices cover duties (up to $800 USD in goods), state taxes, and shipping costs.
  • $60CAD: Flat rate for multiple items
  • $50CAD: 1 Joey or 2+ pillow sets/cover
  • $25CAD: 1 pillow set/cover set

International Shipping

  • $20CAD per Joey
  • $100CAD per pillow pack

* All prices are listed in Canadian dollars *

 

What are the pieces?

The Joey couch is made up of 7 total parts:

    • The Base
    • The Support
    • Half-Moon Arm Rest Pillow
    • 2 x Wedges
    • Water Resistant Liner (not pictured)
    • Single-Brushed Microsuede Suede Outer Cover

    Joey pieces

    What are the dimensions?

    When the couch is assembled in a couch configuration, the dimensions are:
      • Length: 67” (5.6 feet) long
      • Depth: 33.5” (2.75 feet) deep
      • Seating Height: 9.5”
      • Total Height: 22.5” 
      • Total weight: approx. 14.4kg/31.8lbs* 

      *Updated Nov. 17, 2020

      Joey dimensions

      What is it made out of?

      The Joey is made out of a high-density, open-cell polyurethane foam. This is similar to the same material that pool noodles are made out, which makes it lightweight. But because pool noodles aren’t durable, we’re using a high-density foam version, which makes our couch a longer-lasting, higher-quality product! This means the product is safe (lightweight) and will last a long time, so your money is well spent.

      The covers are made out of brushed microsuede. Why microsuede?

        • Stain-resistant and machine-washable
        • Shrink-resistant
        • Pet-friendly
        • Breathable
        • Feels soft against the skin aka silky smooth aka 🥰

        You might be asking yourself, "Uh, what's brushed suede?!" "Brushing" is a manufacturing process that makes suede extra, extra soft. 

        Some other play couches prefer to use vinyl, which is very easy to clean. That aside, some consumers dislike vinyl for its synthetic feel and look. 

        How do I know this is a safe product?

        Roo & You and our foam manufacturer are both certified and listed on the CertiPUR-US®, which is the gold standard for foam safety. Since it's certified, you can safely know that your play couch is:

          • Free of formaldehyde, phthalates, mercury, lead, and other heavy metals.
          • Low VOCs* (Volatile Organic Compounds), so no weird smells and no lowered air quality.
          • Made without PBDEs, TDCPP or TCEPC flame retardants.
          • Made without ozone deleters and is environmentally Innovative.

          *VOCs are generally human-made chemicals that emit as harmful gases from things like foam. 

          CertiPUR-US

            Is it heavy?

            Nope. It's a very light 31.8lbs (all pieces combined). We wanted to make sure kids aren’t playing with heavy things that they can get trapped under or hurt by. Instead you have a durable, light couch that’s safe for kids of all ages.

            Does it need special storage?

            The best part of having a modular play couch is that it's just as easy to store as it is to play with it! 

            There are no special instructions for storage, which means you can place it under beds, in closets, stack them up in a corner, and more. How you store it is up to you.

            Is it waterproof?

            Not entirely.

            Kids spill things. That’s a fact of life, so we have a water resistant, zippable cover underneath the microsuede. Kind of like a mattress cover. Join our Facebook group HERE to see it in action!

            All of our water resistant covers are made out of a waterproof, polyurethane-laminated polyester knit fabric. That's a mouth full, I know! So, if the fabric is waterproof, isn't the whole cover? Surprisingly, no! Waterproof covers require special sewing and zippers to prevent water leaks.

            Our water resistant covers can also be purchased separately to fit other standard play couches as well, so you can protect those, too. 

            Is there a weight limit?

            Good news: there's no weight limit!

            Want the whole family sitting on it at once? No problem. A few kids jump and down on it? No sweat.

            The couch doesn't contain parts and pieces that can be broken, and it’s made of durable, supportive, high-density foam, built to withstand all kinds of punishment.

            How long can The Joey stay in the box?

            Most compressed materials can stay in their boxes for months, but the longer they're compressed, the more you risk damaging your product, and the longer it will take to expand to their true dimensions. 

            Depending on how long The Joey has been in its box, your play couch can take as little as a few days all the way up to 2 weeks to be in its best shape possible. 

            We definitely understand that sometimes these are gifts or it takes time to open them. That's why it will be good in the box for over a month. Because there are so many conditions that may damage the couch sooner, we unfortunately will void the warranty if it's left in its box for more than 14 days.

            Does the Joey have warranty?

            Yes! We were originally offering a 30-day warranty then a one-year warranty. 

            We quickly realized that wasn't enough. That's why we're offering a two-year warranty on the foam and a one-year warranty on the cover of The Joey modular play couch. All other Joey-related products are a one-year limited warranty. 

            Please refer to our Warranty page HERE.

            Please note that the use of non-R&Y covers voids the warranty on this product. R&Y is unable to validate the materials used by other manufacturers (including harmful chemicals and or dyes) that may affect the foam contents of the Joey as well as the health and well-being of a person.

            What's your return policy?

            Visit our Shipping & Returns page to learn more.

            Miscellaneous Questions

            Are all sales final?

            Nopers!

            Below is our formal cancellation policy:

            1. Any orders cancelled during the pre-order (Saturday 3PM ET to Sunday 11:59PM ET) will be subject to a 2.5% restocking fee.
            2. Orders after the pre-order can be cancelled at any time. Please email us at support@rooandyou.ca with your order number. 

            When will I get my Joey play couch?

            There will be an expected date of delivery for each preorder listed on each listing. 

            Why are you selling these couches?

            I really wanted a play couch for my kids, but getting one is almost impossible. After doing a lot of research, I decided to create my own, and I worked with a trusted and ethical manufacturer to create one for my kids. I saw a need for them, especially in Canada, and wanted to make an affordable option for parents.

             

             

            How do I know I can trust you? 

            If you want to learn more about me and the business, check out the About Us section here. Trusting people online can be hard, but rest assured thousands of parents have trusted our products for years. None of the adults or children on our website are models. They’re real people like you that loved our products so much that they wanted to share how much they enjoyed them. 

            Still aren't sure? Browse through my one and only Instagram profile to see me and my family by clicking here

            What colours do they come in?

            For the most update to date colours, please head over to our Joey product list HERE

            Do you offer accessories/add-ons?

            For the most update to date accessories and add-ons we have, please head over to our Joey product list HERE