Holiday Update 2023

Unwrapping presents under the tree can be a special moment for any childhood, and Roo & You wants to help make that happen. We are temporarily changing our unboxing policy this holiday season to help your family have those magical unboxing moments.

  • Any purchase made on or after OCT 24, 2023 can remain in the box until DEC 25th, 2023. Please note our licensed (collaboration) products and The Pouch are not included in this.
  • Any issues related to manufacturing defects must be reported within 48 hours of DEC 25th, 2023.
  • Warranty Coverage begins on the date of delivery.
  • Customers must read the labels on their boxes when they arrive and make sure they are correct. Mis-picks (incorrect item being sent) must still be reported within 48 hours of delivery so we can fix the problem!
  • Customers must keep their boxed products in a dry, climate controlled environment to ensure product integrity (no sheds, damp garages etc.)



To set the stage for some fun and ensure your Joey & Add-ons are looking their finest, we suggest unboxing them a few days before the big gift moment.

    If you have any questions or concerns about our holiday policy or timing around the holidays, don't hesitate to reach out to us at




    • Kayla

      I requested to return my Joey (purchased oct 24, received Nov 4). Still in box and was denied. Why? If this simply states I can return

    • Kim Spence

      Just received my order 11/6/2023 that is a Christmas gift for my grandchild and will also be opened on Dec 25/23.
      Will warranty activate on Dec 25 then ?
      Thank you

    • Helena

      Can the gift be opened before Dec 25 and be reported still two days after the 25? We are celebrating Xmas on the 23rd so planned on opening on that day.

    • Michelle

      I ordered the product on 23 Oct 23, the package was delivered today October 26/23.
      My question is… this package is a Christmas gift for my grandchildren, how long is the returns available considering the gift will not be given until the 25 of Dec 23?
      Also when will the warranty activate?
      Michelle Jones. 7808711701

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