Please note, defects not covered by warranty must be reported within 48 hours of reception to be eligible for replacement consideration.
Open and/or used items cannot be returned.
Chew Chew Baby Roo
- FREE shipping over $75 Canadian.
- $12 flat rate tracked shipping across North America.
- $20 flat rate tracked shipping for international orders.
- For local pickup: choose the local pickup up option when checking out. You will receive an email when your package is ready. Local pickup is available in Corunna, Ontario.
For sanitary reason, returns are not available for our teething products unless they are defective. This means all silicone items are FINAL SALE unless defective.
If you have any problems with your purchase, please email us at email@example.com, and we will try our best to resolve the situation as quickly as we can.
The Joey CollectionFREE Shipping across North America over $75 Canadian.
- Prices do not cover duties and taxes. Please refer to your country's de minimis value threshold to see if your product will be subject to importing fees.
- $200* per Joey
- $100* per pillow pack
* All prices are listed in Canadian dollars and are subject to change depending on a carrier's pricing *
Returns & Cancellations
For any cancellations, please email us at firstname.lastname@example.org with your order number. Any orders cancelled will be subject to a 2.5% restocking fee.
Please note that foam orders that have been fulfilled or delivered cannot be cancelled or returned barring extenuating circumstances.
Unopened cover sets can be returned within 30 days of reception but shipping costs are not covered by Roo & You. Opened cover sets cannot be returned for sanitary reasons.
Roo & You does not cover shipping fees associated with packages that need to be reshipped in the case of "Returning to Sender."