Each customer is eligible for a limited-warranty on any brand new foam or fabric product purchased directly from rooandyou.ca or any Roo & You authorized retailer. For the time stated below for your products, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the issue reported. 

Fabric Warranty
Foam Warranty

Please note the following:

  • Warranty is void on all "final sale" and "clearance" products.
  • Only the original purchaser (i.e., the first purchaser) holds the right to warranty.

Roo & You Limited Fabric Warranty

Your new fabric product is covered by a one-year, limited warranty (the "Fabric Warranty"). Roo & You and its subsidiaries assume no ability for damage caused by the use of the product other than for its intended use or as instructed below. Some states do not allow this exclusion or limitation of incidental or consequential losses, so the foregoing disclaimer may not apply to you. This limited Fabric Warranty gives you specific legal rights, and you may also have other rights which vary by state, province, or country.

A. Products covered by this limited Fabric Warranty

This limited fabric warranty extends to the fabric used in the Joey Cover Sets, The Joey Play Couch or The Joey Add-Ons (collectively, the “Joey Goods”) sold by Roo & You Inc. (“Roo & You” or “we”) that is purchased directly from www.rooandyou.ca. The Joey Goods are designed to be used exclusively for personal use, indoors, and for lounging purposes. This Warranty does not cover your Joey Goods if you use it in a manner incompatible with that intended design and function, commercial use, rental use, or any other use in which the product was not intended for. Certain exclusions apply, as further described in this Limited Warranty.

B. Who this Fabric Warranty extends to

This limited warranty extends only to the original purchaser (i.e., the first purchaser) of any Joey Goods.

All Roo & You warranties, including any implied warranties, are valid only for the period of time the Joey Goods are exclusively owned and used by the original, first purchaser.

This limited warranty does not extend to any purchaser who used alternative means to fulfill the original order or to any subsequent or other owner. Please retain a copy of your receipt as proof of purchase is required for all claims under this limited warranty. 

All Roo & You limited warranties are not transferable and is not applicable to use of the Joey Goods for commercial or rental purposes. Once products are transferred from the original purchaser, all Roo & You limited warranties are void.

C. Roo & You's limited Fabric Warranty and responsibilities

Roo & You warrants the fabric of any Joey Goods in its original packaging sold to you against defects in material for a twelve (12)-month period from the date of delivery (the “Warranty Period”). Such Joey Goods will be free from defects in material and workmanship set forth below (“Defects”), when such Joey Goods is used in a manner consistent with the intended design and function as described above. Roo & You's responsibility for Defects is limited to repair or replacement as described in this limited Fabric Warranty.

Please note that any performance or other conduct, oral or written information, statement or advice provided by us or any of our suppliers, agents or employers will NOT create a warranty or in any way increase the scope or duration of this limited warranty. 

The Warranty Period is not extended or renewed if we repair or replace a warranted product. We may change the availability of this limited Fabric Warranty at our discretion, but any changes will not be retroactive.

D. What this Limited Warranty Covers

This limited Fabric Warranty applies to the following Defects:

- Seam tears.

- Zippers that malfunction and cannot be opened or closed due to normal usage of the zipper material, i.e., top and bottom stops, slider / car, pull, zipper teeth, and zipper tap.  

- Misprints in the case of patterned product.

This limited Fabric Warranty does not cover the following:

- The Joey Play Couch that has been left in its box confines for longer than 14 days as established by your delivery receipt.

- Normal thread that can be removed without damage to the product.

- Zipper malfunction due to fabric entrapment. 

- Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage or stains; provided, that the defect is caused by such abuse or damage.

- Internal lining thread runs or discoloration.

- Color difference between products from different orders.

- Any issues when product is used in combination with DIY foam or after market fabric or materials.

- Replacement of any non-defective pieces in the set (for example, if you file a warranty claim for 1 fabric piece and only one component is defective in your Joey Goods, then we will only replace the defective component).

- Any Roo & You product (whether manufactured by Roo & You or not) sold by resellers.

- Any Roo & You product sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Roo & You product is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

- Any damages due to (i) transportation; (ii) storage; (iii) improper use and/or use of the products in any manner other than the intended design and function as described above; (iv) failure to follow the product instructions (i.e. cleaning/washing) or to perform any preventive maintenance; (v) modifications; (vi) unauthorized repair; (vii) normal wear and tear, including without limitation, the softening of the foam; or (ix) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

In the event of a Defect during the Warranty Period, Roo & You’s sole and exclusive liability and your sole remedy under this limited Fabric Warranty will be, at Roo & You’s option, to repair or replace such products (or the defective part) with products, parts and components that are similar to the defective product and of equal value to the purchased product, subject to your fulfillment of “Your Responsibilities” below. Replacement parts are subject to availability of inventory and may be provided in a color different from the parts you originally purchased.

For limited/special edition, discontinued or out-of-stock Roo & You products covered under the limited Fabric Warranty, Roo & You guarantees only replacement of a product with equal or greater retail value and does not guarantee exact replacement of the same limited/special edition, discontinued or out-of-stock item. Replacement parts may also be a different part that contains compatible features and functions. Replacement parts will be sent to the shipping address on file with the order.

E. Your Responsibilities

In the event of a Defect and in order to get the benefit of this limited Fabric Warranty, you must complete all steps of filing a warranty claim through Roo & You’s customer team and provide Roo & You with proof of the original date of purchase and your Order Number. Evidence of a Defect in high quality photo/video form and any claims must be sent to the email address set forth at the end of this limited warranty.

Replaced or repaired parts are subject to the same limited warranty as the original parts, provided however, the original Warranty Period shall not be extended if a warranted product is repaired or replaced.

Roo & You Foam Products Limited Warranty

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY BY STATE, PROVINCE, OR COUNTRY.

A. Products Covered by this Limited Warranty

This limited warranty extends to the foam components used in the The Joey Play Couch or The Joey Pillow Packs (collectively, the “Joey Foam Products”) sold by Roo & You Inc. (“Roo & You” or “we”) that is purchased directly from www.rooandyou.ca. The Joey Foam Products are designed to be used exclusively indoors and intended for lounging purposes only. This Warranty does not cover your Joey Foam Products if you use it in a manner incompatible with that intended design and function. Certain exclusions apply, as further described in this Limited Warranty.

B. Who this Warranty Extends To

This limited warranty extends only to the original purchaser of any Joey Foam Products. The “original purchaser,” for the purposes of this limited warranty, is the first purchaser of the Joey Foam Products purchased directly from www.rooandyou.ca. All Roo & You warranties, including any implied warranties, are valid only for the period of time the Joey Foam Products are exclusively owned and used by the original purchaser.

This limited warranty does not extend to any purchaser who used a third-party shipping servicer to fulfill the original order or to any subsequent or other owner, and this limited warranty is not transferable and is not applicable to use of the Roo & You for commercial or rental purposes. Proof of purchase is required for all claims under this limited warranty.

C. Roo & You's Limited Warranty and Responsibilities

Roo & You warrants that for the twelve (12)-month period from the date of delivery (the “Warranty Period”) of The Joey Foam Products in its original packaging sold to you, such The Joey Play Couch will be free from defects in material and workmanship set forth below (“Defects”), when such The Joey Play Couch is used in a manner consistent with the intended design and function as described above.

OUR RESPONSIBILITY FOR DEFECTS IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.

The Warranty Period is not extended if we repair or replace a warranted product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

D. What this Limited Warranty Covers

THIS LIMITED WARRANTY APPLIES TO THE FOLLOWING DEFECTS:

- Continued foam compression that materially affects the form and function of the product.

- Any physical flaw in the foam greater than one (1) inch that causes the foam material to deteriorate, despite normal usage and proper handling.

THIS LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:

- The Joey Play Couch that has been left in its box confines for longer than 14 days as established by your delivery receipt.

- Normal discoloration.

- Normal off-gassing.

- Foam difference between products from different orders.

- Foam that has been uncompressed for less than eight (8) weeks. 

- Any issues when product is used in combination with DIY foam or after market fabric or materials.

- Replacement of any non-defective pieces in the set (for example, if you file a warranty claim for 1 foam piece and only one component is defective in your Joey Foam Products, then we will only replace the defective component).

- Any Roo & You product (whether manufactured by Roo & You or not) sold by resellers.

- Any Roo & You product sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Roo & You product is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

- Any damages due to (i) transportation; (ii) storage; (iii) improper use and/or use of the products in any manner other than the intended design and function as described above; (iv) failure to follow the product instructions (i.e. cleaning/washing) or to perform any preventive maintenance; (v) modifications; (vi) unauthorized repair; (vii) normal wear and tear, including without limitation, the softening of the foam; or (ix) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

In the event of a Defect during the Warranty Period, Roo & You’s sole and exclusive liability and your sole remedy under this limited warranty will be, at Roo & You’s option, to repair or replace such products (or the defective part) with products, parts and components that are similar to the defective product and of equal value to the purchased product, subject to your fulfillment of “Your Responsibilities” below. Replacement parts are subject to availability of inventory and may be provided in a color different from the parts you originally purchased. For limited/special edition, discontinued or out-of-stock Roo & You products covered under the limited warranty, Roo & You guarantees only replacement of a product with equal or greater retail value and does not guarantee exact replacement of the same limited/special edition, discontinued or out-of-stock item. Replacement parts may also be a different part that contains compatible features and functions. Replacement parts will be sent to the shipping address on file with the order.

E. Your Responsibilities

In the event of a Defect and in order to get the benefit of this limited warranty, you must complete all steps of filing a warranty claim through Roo & You’s customer team and provide Roo & You with proof of the original date of purchase and your Order Number. Evidence of a Defect in high quality photo/video form and any claims must be sent to the email address set forth at the end of this limited warranty.

Replaced or repaired parts are subject to the same limited warranty as the original parts, provided however, the original Warranty Period shall not be extended if a warranted product is repaired or replaced.