A pre-order means the item isn’t currently in stock, but you can still place your order to reserve it ahead of time. This way, you won’t miss out on the item you want! As soon as the inventory arrives at our warehouse, we’ll carefully pack up your order and send it on its way to you.

Drops happen when we have inventory in stock and ready to ship. These releases are usually limited and can sell out quickly! For more details on shipping timelines, please see our Shipping & Delivery section. 

Pre-orders are made especially for you. When you place a pre-order, the item isn’t currently in stock yet. We send the order to our manufacturer to create it, then once it arrives at our warehouse, we pack it up and ship it out to you.

We know the wait feels like forever, but pre-orders can take up to 4-5 months to ship because they’re made just for you!

 When you place your order, we don’t have the items in stock yet. That’s when the magic happens – we send your order to our manufacturer, they craft it with care, ship it to us, and then we send it your way. It’s like waiting for a custom-made surprise, and trust us, it’ll be worth the wait!

Once this ships out, you'll receive an email confirmation with tracking information provided so you can follow it's way to you. 

Yes! We can update your pre-order up until the pre-order window closes and the order is sent to our manufacturer. Once manufacturing begins, we’re no longer able to change colors, quantities, or items.

At that point, we can still remove or cancel items from your order, but we’re unable to add new items. Please note that a 5% restocking fee applies if items are removed or canceled after the pre-order window has closed.

If you’d like to make any changes, please email us support@rooandyou.ca with your order number and our team will be happy to help!

Yes, of course you can!

Please email us at support@rooandyou.ca with your order number.  Any pre-orders cancelled will be subject to a 5% restocking fee. Please note that orders that have been fulfilled or delivered cannot be cancelled or returned due to the intimate nature of foam.

Here are some tried and true tips that can help make your order experience a little smoother:

Anytime before a pre-order or drop

• Browse The Joey® Collection and add-ons to pick the colour(s) you will buy on pre-order/drop day. You can see the colours in a more natural setting and different lighting by joining our VIP Facebook Group. Our media album is full of different pictures!

• Create a Roo & You account! Creating an account (CLICK HERE) will help you checkout faster on pre-order day. Please make sure you also put in your address and contact information once you login into your account, as this will ensure the right address is there when you check out. 

• Don't forget to subscribe to our mailing list (CLICK HERE)! We'll send you reminders, special offers, updates, and more.

• If you're going to use Sezzle or Afterpay as a payment plan, make sure you already have an account set up. 

• Download the Shop app. You can enter all your shipping and payment information in for a much faster check out!

Day of the pre-order/drop

• Approximately 2 hours before the pre-order or drop launch, the site will be locked down to prepare for orders, confirm inventory, and test for potential technical issues. 

  *Please note these times may vary.

• For pre-orders take your time and make sure you pick the colors and products that are perfect for you. Here’s the best part: these items aren’t made yet, so there’s no risk of losing your cart on day one! You’ve got a full 48 hours to browse, think it over, and decide on your favorite pieces. No rush, no stress, just pure shopping bliss!

• Drops can happen quickly. Popular items and colours can sell out fast. Items in your cart are not held (more on that below). Drops are when we have stock ready to ship and we cannot change colours, adjust numbers or add items to orders.

Items are not held in your cart during drops, so if a product sells out while it’s in your cart, it’s unfortunately gone. Pre-orders are different, since inventory is made specifically for those orders.

We release a limited amount of inventory during each drop to help prevent overselling and give everyone a fair chance to purchase the items they want.

All pre-orders/drops come with an estimated labelling date. Remember: this is an estimate that means when your package is labelled! By buying our couch, you acknowledge and accept that delays may happen. 

We do our best to provide an estimate, but we cannot guarantee a specific delivery date, as there are multiple variables that can affect delivery!

You can find information about all upcoming pre-orders through the following channels:

• Our VIP Facebook group

• Our Email List

• Our Instagram Page

• Pre-Order & Drop Page

Once we have information about our pre-orders, we release the information on all four of these channels. However, we highly recommend joining our Facebook VIP group as we have a wonderful, active community!

The simplest answer is that it helps us control the manufacturing and delivery process from start to finish!

Here’s the fun part: all of our couches and accessories travel in massive containers – we’re talking big, honking containers! But these containers can only fit so many products. We wait until they’re fully loaded and ship just one batch at a time.

Our couches take a journey from our manufacturer in China to Canada and the US, and that involves booking a ship (or vessel, if you want to sound fancy). The catch? These ships are in super high demand! Sometimes we have to book a month in advance. 

This process ensures The Joey® Collection stays affordable and helps us give you the best-estimated arrival time – plus, it’s like being part of a top-secret couch mission!

No, we do not keep all of our colours forever, but that also doesn't mean they're gone forever either! We have "core" colours, which will exist until the end of time. Those are:

• Grey

• Sage

• Navy

• Teal

• Pampas

In addition to these, we will have a few limited-edition colors. We announce these colours in our Facebook VIP group and on Instagram in advance of pre-order and drop days! 

*Colors are not retired, as we may bring them back for special events / occasions. 

**Please note that limited-edition colours may be removed at any time.

In-stock and drop items are typically processed within 1–3 business days at our warehouse. Once shipped, delivery can take up to 7 business days, depending on the carrier and your location. During peak holiday seasons, please allow an additional 5–7 business days for processing due to higher order volumes.

Once your order ships, you’ll receive a shipping confirmation email with your tracking information so you can follow your package on its way to you. If your order ships in multiple boxes, each box will have its own tracking number and may arrive on different days. 

“Label Created” means your order has been processed and a shipping label has been generated. This is when you receive your shipping confirmation email.

At this stage, your package is waiting to be picked up and scanned by the carrier (e.g., Canpar, FedEx or UPS). Because we ship orders in bulk, packages are often collected together and brought to the carrier’s facility before individual tracking updates appear.

Once the carrier scans your package at their facility, your tracking will update with more details, including an estimated delivery date. 

*Please note it can sometimes take a few days for this update to appear, especially during busy periods or around weekends.

Delivery times can vary depending on the carrier (e.g., Canpar, FedEx, UPS), your location, and when the package ships during the week. Once your order has been picked up and scanned by the carrier, you’ll receive tracking information to your email with an estimated delivery date. In most cases, delivery can take up to 7 business days after your order has shipped.

Yes and No. While your package leaves together at our warehouse, packages are sorted differently by different processes by carriers, since their sizes are so different. That's why some people may receive their Joey or add ons and the rest of their order later. If you receive part of your order first, fear not! You have tracking codes for each package, so you can track them individually. 

If you ordered your items separately, they will be fulfilled separately.

How do you check the status of your packages? 

If you're with Canpar, you will see a button that says "Track Shipment." Clicking this will refresh your page and show you the status of your whole order on one page.

If you're with UPS, you will see a link that says "1 of X Piece Shipment." Clicking this link will refresh your page and show you the status of your whole order:

Yup! This is why it's important to keep track on the status of your delivery, so you're able to make accommodations in case it's left at your home.

When you receive a tracking code, it will automatically take you to one package, not all of them. This is what we call your "Master Tracking" code. From here, you can click a button / link to see the status of all your packages!

How do you check the status of your packages? 

If you're with Canpar, you will see a button that says "Track Shipment." Clicking this will refresh your page and show you the status of your whole order on one page.

If you're with UPS, you will see a link that says "1 of X Piece Shipment." Clicking this link will refresh your page and show you the status of your whole order:

Please check your product is correct before opening by examining the SKU (see below).

If the SKU and/or product description do not match your order, please do not open it and let us know ASAP at support@rooandyou.ca. Opening the package could delay you getting your product and getting this resolved for you.

Certain products also have the product description on the flaps:

Please don’t open the product! Opening the product can create significant delays in receiving your correct product. You can easily review what the product is by looking at the SKU or the large, bolded font on top / bottom of the package. 

If you've received the incorrect product, please email us at support@rooandyou.ca and we will help get things sorted out!

No worries, we’re happy to help! We can update your shipping address anytime before your tracking number is created.

To make this change, we’ll just need a quick proof of address. This helps protect you and your order, since email accounts can sometimes be compromised and we want to make sure delivery changes are authorized.

We accept ID, utility bills, lease or mortgage agreements, or any document that shows your name and your new address. (Please feel free to block out any unnecessary personal information before sending it.)

Please note: your new address must be visible on the document you provide.

We do not ship to PO boxes. Please make sure a PO box is not used as your shipping address, as this may cause delays or delivery issues that we’re unable to resolve.

If you need to update your shipping address, please email us at support@rooandyou.ca and we’ll be happy to help!

Yes, 100%!

Shipping within Canada and entire contiguous United States is free over $75 CAD. For non-contiguous U.S. states: please check out our Shipping & Returns page. 

If you're ordering from outside of North America, please email us at support@rooandyou.ca, as shipping will vary by country. Before emailing us, please know that shipping costs start at €130 to Europe and the UK. 

Yes, we do! We’re proud to support military families and believe they deserve access to play couches at an affordable rate. To help with this, we cover a portion of the delivery cost to make shipping more accessible for you.

Dealing with carriers / couriers / shipping companies (e.g., Canpar, Fedex, UPS) when an item is lost, misdelivered, and/or damaged can be very frustrating for customers. This is why we introduced Roo & You shipping protection: by keeping it in your cart, we will take 100% of the responsibility for your package and ensure you either get a replacement or a full refund. 

By deselecting our shipping protection, title and risk of loss pass to you upon our transfer of the products to the carrier, and Roo & You will not be liable for lost or stolen packages. This means you'll be subject to a shipping company's maximum coverage. For example, if you lose a Joey® ($389.99 CAD), a shipping company will only reimburse you $100 CAD whereas Roo & You shipping protection will cover 100% of the costs and only for a fraction of the cost! 

Please note, in the case of an item that's labeled "Delivered," we may ask for additional information or requests to ensure it is not a fraudulent claim. 

We’re here to help. If there’s an issue with your order, please reach out to us directly at support@rooandyou.ca.

Filing a chargeback without giving us a chance to help may result in your account being removed from our system.

We’re a family-run team committed to making things right—let’s work together!

Our products are manufactured in China and shipped from our warehouse in Canada & the US. Safety is of utmost importance to us, and we take pride in being the most rigorously tested play couch on the market. For detailed information about our safety certifications, please check out our blog: Safety & Quality: How Roo & You Makes The Most Rigorously Tested Play Couch

All our products boast GREENGUARD Gold certification, signifying that they have undergone thorough screening and scientific testing for over 15,000 VOCs. We excel in meeting the most stringent requirements, ensuring that our products emit no harmful chemicals.

No harmful flame retardant chemicals are applied to the foam or the fabric. We pass California's TB-117 fire safety regulation.

Certified by CertiPUR-US to surpass safety standards, it is free from mercury, lead, and formaldehyde. Additionally, its minimal VOC content ensures the preservation of indoor air quality.

Our foam is shipped tightly compressed, so it can take some time to fully rebound and fluff back up to its final shape. But playing on it as intended actually helps speed up the process!

If you'd like to accelerate the fluffing process, here are a few methods you can try:

Blow Dryer Method:

1. Remove the covers and liners.
2. Set your blow dryer to the lowest (warm, not cool) setting.
3. Gently blow warm air along all the edges or any areas that don't look fully fluffed up. If your blow dryer has a plastic end, you can glide it along the foam. *Be cautious not to touch the foam if your blow dryer has a metal end. Please avoid using a hotter setting, as this may permanently damage the foam.

Airing Your Foam Out:

1. Remove the covers and liners, or leave them completely unzipped, whichever you prefer.
2. Leave overnight in a warm area.

Please give the foam time to fully expand (this can take up to 8 weeks, and in some cases, slightly longer). 

If you’re still noticing any meaningful under-expansion after that, please reach back to us at support@rooandyou.ca with photos of how the foam looks, and we’ll be more than happy to help!

The edges of foam lack density (this means there's just not a lot of foam), so they're susceptible to cosmetic issues. One such issue is the foam being wrinkled, a cosmetic issue that can sometimes be visible through the covers. This issue does not impact the foams performance and is not abnormal.

To deal with this issue, please do the following:

1. Take the covers and liners off.

2. Take a hair dryer and put it on the lowest setting.

3. With the hair dryer a few inches away from the foam, go around all the edges to get out all the crinkles!

When doing this, please be careful and keep the hair dryer a reasonable distance. It will take time, so do not speed the process up with a hotter setting, as this may permanently damage the foam. 

Below is a before and after example from one of our very own Roopers, Carlene. 

After:

No way! The Joey® collection features sturdy and supportive foam, without the hassle of breakable parts. It's the perfect one-size-fits-all solution to having fun!

1. Take cover and/or waterproof liner off the Joey® or add ons. Note: you do not need to take both covers off if one is clean!
2. Fully close all zippers and refasten any Velcro strips together. Loose velcro strips may pull and tug on cover fabric during the wash cycle.
3. Machine wash in cold water.
4. Hang Dry. Machine drying may shrink covers, so do so at your own risk!

To best care for your Adventure cover, we recommend washing it inside out on a delicate cycle. The grip features are sensitive and may loosen or fall off if exposed to rough washing conditions. Avoid high heat and harsh detergents to keep the cover in top shape.

Wrinkles are very normal since your Joey® and add ons has been packed up and rolled super tight! Lots of play should take care of this. If you’re still seeing wrinkles after a few days, you can give your covers a quick wash (wash in cold and hang to dry) and any remaining wrinkles will wash out. This should settle after some time and use!

We have tried A LOT and can recommend Buncha Farmers All Natural Stain Remover.

Check out all the things we’ve tried here in our VIP Group on Facebook!

Washing Process 

1. Zip up all covers before placing them in the wash.

2. Wash on cold and wash them by themselves.

3. Hang to dry. Do not place covers or liners in the dryer.

The following cleaning solutions work well for many everyday stains:

• Dawn

• Oxiclean

• Folex

• Woolite

These products are effective for stains such as:

• Chocolate

• Condiments

• Syrup

• Tomatoes

• Fruit stains

• Grease

For Marker and Craft-related stains, we recommend using rubbing alcohol.

This can help remove:

• Crayons

• Dry erase marker

• Glue

• Stickers

• Sharpie

For more Stubborn stains, acetone can be used for:

• Nail polish

• Ink

Based on our testing, Amodex works especially well for removing ink stains.

We always recommend washing the covers before use, especially for darker colors, but we totally understand the excitement to play!

If you notice any dye transfer, please wash your covers in cold water with 1 cup of white vinegar added and hang to dry. Avoid washing with other items.

For any print transfer (which can occur due to pressure from stacking during packaging), wash your cover with a stain remover (like Resolve + OxiClean) in cold water and hang to dry. Please note that it may take multiple washes to completely remove. Don’t feel pressured to wash them multiple times in a row.

Also, please remember that covers should not go in the dryer.

Printed fabric may show white underneath when the fabric is pushed or pulled in different directions. This can happen for multiple reasons: the fabric has a white base with print applied on top, and the way the fibers are woven along with their flexibility can make the white base more visible. Rest assured, this is a normal characteristic and does not affect the overall quality or durability of your product. If you have any concerns, feel free to reach out to us!

Don’t worry! This is completely natural! Discolouration of foam is not harmful or toxic in any way!

Foam turns yellow mainly due to oxidation. Things like UV light, high temperatures, air pollutants, sweat, body oils, and more are all responsible for the oxidation process. 

While there’s no way to remove the yellow discolouration, there are ways to help slow the oxidation process.

1. Use the water resistant liners. This helps avoid sweat and body oils and any other spills or mishaps from staining the foam.
2. Avoid direct sunlight, even if the water resistant liners are still on. When washing the covers, try to keep the foam away from windows and direct sun.
3. Try to keep the foam away from heat sources. This includes windows (sunlight through the glass creates heat), heating vents, fireplaces, etc. Heat will speed up the oxidation process! 

Bottom line, the yellow discolouration will not affect the use of your foam in any way, nor is it harmful or unsafe for your little ones to play on!

While foam is a porous material and generally doesn’t soak up liquids like a sponge would, moisture can still seep down into the foam and cause mold and mildew. Mold can happen quickly and moisture can deteriorate your foam. It is hard to tell if molding has already started to happen, so we can’t guarantee your pieces are safe to keep using. 

However, there are a few methods you can try to dry the affected foam. 

1. If it’s a small area and the spill was caught quickly, you can blot the area with an absorbent cloth or paper towel. Then use a hair dryer on the high setting, 3-4 inches away from the foam. 
2. Prop the affected piece up, allowing both sides to be exposed to air. Place a fan on either side and turn them on high. Air circulation can help speed up the drying process.
3. If it’s warm outside, you can take the foam out into the sun. Make sure both affected sides are exposed to air circulation. *Note that bare foam exposed to direct sunlight can cause oxidation, a harmless, yellowing of the foam.*

It is better to over dry your foam than leave it damp with moisture inside. If you don’t think you can fully get the piece dry, please dispose of the foam!

Please note, any manufacturering defects must be reported within 14 days of reception to be eligible for replacement consideration. Please email support@rooandyou.ca as soon as possible so we can get this resolved for you. 

Warranties in foam products are pretty standard across every industry. Our warranty won't be anything new to those who have read warranties from other foam manufacturers. 

This is important for you to read so that you know what our warranty covers, which then ensures you're submitting a claim that will be accepted.

You can learn about our warranty policy by (CLICKING HERE). There's lots of legal jargon, so take your time.

To submit a claim, all you have to do is email us at support@rooandyou.ca with the following information: 

1. Order Number
2. Product (please include what color and the exact piece (ie: thin base velveteen cover, thick base microsuede cover, rocker liner, etc)
3. Description of the Issue - please be as detailed as possible
4. Two to Three High-Quality Photos or One High-Resolution Video 
5. Has your address changed since your purchase? If yes, please include your updated address.
6. The batch number of your product. This is located on a tag inside one of the covers of your item (should be a two digit number) 

Please use the same email address that used to make the purchase. 

If you do not submit the above information, you will receive an automated response right away letting you know all of the required information needed to start a claim! You MUST respond to this email with all information in order to start your claim. 

Please note: we no longer require you to register your products for warranty. We wanted to make this as easy as possible for you!

This is to stop fraudulent or illegitimate claims. This has become standard practice to require, as people will (unfortunately) try to take advantage of expiring warranties or attempt to acquire more product. 2-3 pictures is great and including a video can be very helpful! We may ask for more pictures during a claim if necessary.

Unfortunately no. Warranties will always be under the original purchaser and only the original purchaser. 

Note: Those who purchased in our first two pre-orders (November and December 2020) that had product swaps facilitated by us are exempt from this, as this rule did not exist during that time period. Those who purchased without informing us are not eligible for warranty and only the original purchaser possesses the warranty.

When your package first arrives, please make sure that the label on the box is correct, if the wrong item showed up at your house do not open it, email us instead! Shipping Errors (I.e. incorrect product showed up) must be reported within 48 hours of delivery.

All of our foam items must be unboxed within 14 days from the time of delivery. This is to check for any manufacturing defects! If you see anything concerning, please email us right away at support@rooandyou.ca. Any manufacturing defect claims submitted after 14 days of the time of delivery will be void. Any foam products kept in its box past 14 days will have their warranty completely void.

When you sign up for our Roo & You Rewards Program, earning points is as easy as shopping! You’ll collect points for every $1 you spend, plus get rewarded for signing up, entering your birthday, sharing on Facebook, and leaving verified reviews. And because sharing is caring, you can also earn bonus points through our referral program. When your friends make a purchase, you both get rewarded. It’s our way of saying thanks for spreading the Roo & You love!

It’s so easy! Go here https://rooandyou.ca/pages/rewards, enter your name, email and create a password, and you’re all set! Get 150 points just for signing up! Any purchases made with a new email are auto-enrolled in the program

Yes! If you have been inactive (e.g., not redeeming points, no purchases, etc.) for one year, your points will go back down to 0. But never fear! We will make sure to email you leading up to expiry. 

Log in to your account here: https://rooandyou.ca/pages/rewards, and you’ll be able to see all your rewards!

If you cancel an order or item, you will lose the rewards that you had earned for that purchase.

We’ve made it so easy! Make sure you’re logged into your account and click REDEEM NOW. Pick the reward you’d like to redeem, copy and paste your code in checkout, and you’re done!

No, only one code will be able to be used per transaction. If the items you are purchasing are already discounted, the rewards cannot be combined with a discount as well. Ie - If you are ordering a Theatre Set which is already discounted, rewards codes cannot be applied.

Anniversary discounts can’t be combined with other discounts or promotions. They’re a special treat just for you, so we recommend using them on their own to get the most out of the reward!

 No. Go ahead and earn as many as you can!

If you entered the wrong birthday, no worries! Send us an email at support@rooandyou.ca, and we can have it adjusted. We can only change it once, so please make sure it’s correct!

Your anniversary is the day you joined our rewards program! We love to celebrate you, so you’ll get rewards based on your tier level on our anniversary together!

Yes! About 14 days after your purchase, we’ll send you an email asking what you think, so you’ve got time to enjoy and get familiar with your new Roo & You product.

Only verified reviews (from customers who purchased the item) are eligible for points. Once your review is submitted and approved, your points will be added to your account!

* **Approved:** These points can be redeemed for rewards immediately

 * **Pending:** These points need to be verified before you can redeem them. This typically applies to purchases and referrals

 * **Cancelled:** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

Your pending points will be cancelled and will be removed from your account.

No, tiered perks will not be backdated . We will transfer all earned points over.  All customers will begin earning progress toward tiers from the launch date of the new rewards program.

It can sometimes take a few minutes for us to process your activity and provide your points.

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you, and you will lose any points you have accrued.

 Just contact us and we'll re-enroll you. However, your point total will begin from zero!

Please use our normal contact details.

 We’ve introduced new tiered badges to celebrate your journey with us:

• Tier 1: Roo Explorer (0 – 1,499 points)

• Tier 2: Roo Contractor (1,500 – 4,999 points)

• Tier 3: Roo Builder (5,000 – 9,999 points)

• Tier 4: Roo-chitect (10,000+ points)

Our rewards program is currently based in Canadian dollars. If you’re shopping in the US, that purchase value is converted to Canadian and rewards points are issued for that amount.

Similarly, when you go to spend rewards points, the dollar value of those rewards is in Canadian and will be converted to your local currency when you redeem it at checkout.

There are a lot of things at play that would affect this such as who your carrier is (e.g., Fedex, UPS, etc), where you live, whether the item was shipped earlier in the week or on Friday, etc. Once the carrier has picked up and scanned your package, they will provide you with a date of when you'll receive your Hop House.

No problem! We can change a shipping address anytime up until you receive the tracking number!

We require proof of address before we can adjust your order. This is to protect you and your purchase, as we know email addresses can be compromised and don't want to risk unauthorized changes to delivery addresses. We accept ID, utility bills, lease or mortgage agreements, or anything with your name and new address as proof you are you! 

Note: your new address must be present on the proof, please!

We do not. Please ensure that you have not used a PO box, as we will not be responsible for issues and delays that you may face. If you need to change your address, please email us at support@rooandyou.ca!

We sure do! Military families deserve to  have access to play couches, especially at an affordable rate. This is why we cover a portion of the delivery cost so that you do not have to pay it all yourselves.

100%!

Shipping within North America is free over $75 CAD. Please note that the US has a de minimis value of $800 USD, and orders over this value will be charged an importing fee. 

If you're ordering from outside of North America, please email us at support@rooandyou.ca, as shipping will vary by country. Before emailing us, please know that shipping costs start at €130 to Europe and the UK. 

Yes! All of our Hop House-related orders will come with a tracking code, so you will be notified when it's on its way to you.

Yup! This is why it's important to keep track on the status of your delivery, so you're able to make accommodations in case it's left at your home.

Dealing with carriers like FedEx or UPS when an item is lost, misdelivered, or damaged can be frustrating. That’s why we introduced Roo & You Shipping Protection—by keeping it in your cart, we take full responsibility for your package. If anything goes wrong, we’ll ensure you get a replacement or a full refund.

However, if you opt out of our shipping protection, the title and risk of loss pass to you once we hand your package over to the carrier. Roo & You will not be liable for lost or stolen packages, and you'll be subject to the carrier’s maximum coverage. For example, if a Joey® (worth $320 CAD) is lost, the carrier may only reimburse you $100 CAD, whereas our shipping protection covers the full cost for just a fraction of the price!

In cases where an item is marked as "Delivered," we may need to gather additional information, and investigations can take up to 6 weeks, depending on several factors. We cannot issue a refund until the investigation is completed and a conclusion is reached.

You can find the Hop House instruction manual by clicking HERE! 

You can find the Hop House Slide instruction manual by clicking HERE!

This is normal! do not try and tape over or repair seams to prevent air from escaping. 

All Inflatables are designed to release air pressure through the seams and material. It is normal to feel or hear air escaping or see bubbles forming on the parts that are wet or below water. Pin holes are a normal part of the manufacturing process and are not a cause for concern.

As the product is run with a continual air flow, the only way for air to escape is through the seams and small ‘pin’ holes in the fabric.

DO NOT PULL THEM! You might undo the stitching!

Instead carefully cut off the excess string with scissors, taking care not to puncture the Hop House. 

We recommend using a dry or damp cloth and a non-flammable, non-toxic cleaner like dish soap with water.  Please allow the Hop House to fully dry before rolling up and storing. 

For complete instructions on Safe Use, Care, and Cleaning, consult the Hop House instruction manual HERE or the Hop House Slide instruction manual HERE. 

Please note, manufacturer's defects must be reported within 48 hours of receipt to be eligible for replacement consideration. Please email support@rooandyou.ca to report issues. 

All Hop Houses come with a limited, six-month warranty for the blower only. 

Any manufacturer defect must be reported within 14 days of delivery to be eligible for replacement consideration.

• Slides have black handles rather than matching handles.
• Hop house may not have a matching coloured tarp/carrying bag.
• Long strings that were not cut off. These would need to be cut off, DO NOT pull. 
• Inside of netting is “unfinished” which means the inside does not match the colour of the hop house. 
• May have missing items: Carrying bag, patch kits, tarp, etc.
• 6ft & 8ft Blue hop house was meant to be 2 blues but has 2 blues and a green colour.
• Our “Beige” hop house actually came as a more of a sage colour. Still beautiful but not the colour we ordered and had samples of.

Please view the following post for more details: https://www.facebook.com/groups/rooandyou/permalink/1391808951690256/

These items are being sold "as is". There is no warranty on the factory seconds Hop House.