Hi everyone,

Welcome to our shipping update page. You can regularly visit this page to learn about the current status of your order. All you have to do is click on your pre-order section and view the information!

We have a few frequently asked questions that will be answered here before you get to your shipping update.

How often is this page updated?

This page is updated as we receive new information. If there are no additional updates on your pre-order, it means we do not have any further information around your pre-order's status. 

What is the "estimated labelling date"? 

This is the date range we expect packages to be labelled (you get your tracking code) and scheduled for pickups by carriers. This is not the date we expect the packages to be at your door. It is difficult to nail down what date you will receive your package, as this is an estimation provided by the courier. As such, we only provide a date range for when we will label your product. 

Why can't you give me a date the package might come to my door?

There are a lot of variables at play that would affect this such as who your carrier is (e.g., Fedex, UPS), where you live, whether the item was shipped earlier in the week or on Friday, etc. Once the carrier has picked up and scanned your package, they will provide you with a date of when you'll receive your Joey products. 

Will I know when the package is on its way to me?

Yes! All of our Joey-related pre-orders will come with a tracking code, so you will be notified when it's on its way to you.

Will the carrier leave it at my door if I'm not home?

Yes. This is why it's important to keep track on the status of your delivery, so you're able to make accommodations in case it's left at your home.

If there's a delay, will my play couch be compromised?

For those that are concerned about the foam quality of their play couches due to the shipping delays, we want to say that we've spoken to our manufacturer and all the foam will be a-okay. You may need two (2) weeks or more for the foam to properly inflate depending on the length of the delay. This is a little-known fact, but the more you play with it, the sooner it will fluff out. Crazy, right?! We know this is a concern for some, but high-density foam can stand up to the rigours of compression.

Click On Your Pre-Order Date

Update #16: June 14th, 2021

Estimated Labelling Date: late June - early July

Our vessel arrived safe and sound in Vancouver at 9:30AM ET on June 13th, arriving more than 30 hours ahead of schedule. Below is a picture of our sweet baby vessel hanging out at the port while being unloaded. Our next update will be once containers are on the train and on its way to our 3PL's warehouse.

Update #15: May 30th, 2021

Estimated Labelling Date: late June - early July

The vessel departed the Shanghai port at 6:25AM on May 28th and is currently on schedule. 

Update #14: May 26th, 2021

Estimated Labelling Date: late June - early July

At 7:30PM EST, our importer emailed us with an update. We have been informed that it has now been pushed to May 28th with an estimated Vancouver arrival date of June 14th due to shipping congestion. 

We sincerely apologize for the delay, and we sense and feel the same level of frustration as you all. If there was anything in our power to expedite this process, we would have done it. Our intention was never to have these packages delayed, as we know the joy our Joeys bring to families. 

Thank you all for your continued patience and support. 

Update #13: May 19th, 2021

Estimated Labelling Date: early-to-mid June

Apologies for the delayed update, as I thought I updated it yesterday.  

We received an update yesterday morning (May 18th) that the departure date has been moved from May 16th to May 21st with an estimated arrival date in Vancouver June 7th. 

Update #12: May 9th, 2021

Estimated Labelling Date: early-to-mid June

Our importer has given us an update today and has told us that our vessel has been delayed and will depart on May 16th with a Vancouver arrival date on May 29th. 

No update will be provided for May 16th, 2021.

Update #11: May 8th, 2021

Estimated Labelling Date: late May - early June

We are currently on schedule to have our containers boarded on May 10th with an estimated arrival in Vancouver on May 22nd. 

No update will be provided for May 9th, 2021.

Update #10: April 30th, 2021

Estimated Labelling Date: late May - early June

We have secured a vessel for Monday, May 10th, 2021 with an estimated arrival date in Vancouver of May 22nd. Despite our importer's best efforts, they were unable to secure a vessel earlier in May to help accommodate a mid-May delivery date. We have transitioned the estimated delivery date to late May to early June to accommodate for any potential, unforeseen delays. 

Please note: there will be no Sunday, May 2nd, 2021 update.

Update #9: April 23rd, 2021

Estimated Labelling Date: mid-to-late May

Please note: there will be no Sunday, April 25th, 2021 update. 

At present, the earliest vessel we can book is for May 10th, and our importing team is working quickly to get this booked to stay within our estimated delivery date. If this is not booked, unfortunately the next available vessel is May 20th.

To avoid the Vancouver shipping congestion that has plagued thousands of businesses, we will be looking to enter into Prince Rupert, British Columbia to avoid docking delays.

Update #8: April 18th, 2021

Estimated Labelling Date: mid-to-late May

Manufacturing is nearing completion and are currently in the process of booking a vessel in Shanghai. Once a vessel has been booked, we will have a better idea of when the container will arrive in Canada.

Update #7: April 11th, 2021

Estimated Labelling Date: mid-to-late May

Nothing new to report. Please refer to last update for what is currently going on! 

Update #6: April 4th, 2021

Estimated Labelling Date: mid-to-late May

Joey products are nearing the end. (Still a few more weeks to go!) We are now in the process of booking a vessel to ensure we are leaving on schedule!

Update #5: March 28th, 2021

Estimated Labelling Date: mid-to-late May

We are currently still in production and are currently on schedule for a mid-to-late May delivery date! 

Update #4: March 21st, 2021

Estimated Labelling Date: mid-to-late May

We are currently still in production and manufacturing the couches. We have received a few questions asking if this order will be delayed like our past two.

We personally do not do logistics, and we hired experts for these things. All delivery information we give is based on the logistics experts. At present, our logistics partner is informing us shipping congestion should start improving mid-to-late April, which they have said means we will have an on-time delivery.

Update #3: March 14th, 2021

Estimated Labelling Date: mid-to-late May

Orders are currently being manufactured, and we are currently not experiencing any delays in production. 

Update #2: February  27th, 2021

Estimated Labelling Date: mid-to-late May

Order was submitted to our manufacturer on Thursday, February 25th, 2021 at 10:00PM EST. Manufacturing has begun, and we're currently estimating all couches, pillows, and covers will be finished in mid-April. 

Update #1: February 22nd, 2021

Estimated Labelling Date: mid-to-late May

We officially submitted our orders to our manufacturer and manufacturing will commence this week. As of 3PM ET on Monday, February 22nd, we will be no longer taking cancellations as per our policies.  

Update #5: May 26th, 2021

Estimated Labelling Date: mid-to-late July

Due to the size of this pre-order, production time was increased by approx. 15 - 20 days. Despite this, we are nearing the end of our production and are starting the process of seeking out a vessel. 

To add buffer room, as shipping conditions have not improved, we have added an additional month on the delivery date. 

*Edit made 2021-05-27 at 9:22PM EST*

Update #4: May 8th, 2021

Estimated Labelling Date: mid-to-late June

We are currently in the process of manufacturing and are not experiencing any delays in production. 

No update will be provided for May 9th, 2021.

Update #3: April 23rd, 2021

Estimated Labelling Date: mid-to-late June

Orders are currently being manufactured, and we are currently not experiencing any delays in production. 

Update #2: April 18th, 2021

Estimated Labelling Date: mid-to-late June

Manufacturing has begun. Pre-order #4 is our first time ordering fabric in advance (this was ordered and made in March), in hopes that we can reduce manufacturing time by approx. 7 - 14 days. Our hope is investing in fabric in advance will either help deliver the Joey collection quicker or help offset any unforeseen delays. 

Update #1: April 11th, 2021

Estimated Labelling Date: mid-to-late June

We officially submitted our orders to our manufacturer on April 7th and manufacturing will commence in the next week. As of 11:59PM ET on April 4th, we will be no longer taking cancellations as per our policies. 

Update #1: June 3rd, 2021

Estimated Labelling Date: early-to-late August

Our order was submitted to our manufacturer on May 17th, 10PM EST. We are currently on track for manufacturing schedule and are experiencing no delays.

Our next update will be once manufacturing is completed, which can take several week. 

Completed Pre-Orders

 

If you are in the below completed pre-orders and have not yet received a tracking code, please email us at support@rooandyou.ca.

Pre-Order #1: November 16th, 2020

Pre-Order #2: December 16th, 2020