Hi everyone,

Welcome to our shipping update page. You can regularly visit this page to learn about the current status of your order. All you have to do is click on your pre-order section and view the information!

We have a few frequently asked questions that will be answered here before you get to your shipping update.

How often is this page updated?

This page is updated as we receive new information. If there are no additional updates on your pre-order, it means we do not have any further information around your pre-order's status. Whenever an update is added, we will make sure to email you to let you know, so this way you do not need to check this page everyday! 

What is the "estimated labelling date"? 

This is the date we expect to begin labelling packages and scheduled for pickups by carriers. This is not the date we expect the packages to be at your door. It is difficult to nail down what date you will receive your package, as this is an estimation provided by the carrier. As such, we only provide a date range for when we will begin labelling packages and give an estimated timeline of when we expect to fulfill all packages.

Why can't you give me a date the package might come to my door?

There are a lot of things at play that would affect this such as who your carrier is (e.g., Fedex, UPS), where you live, whether the item was shipped earlier in the week or on Friday, etc. Once the carrier has picked up and scanned your package, they will provide you with a date of when you'll receive your Joey products. 

Will I know when the package is on its way to me?

Yes! All of our Joey-related pre-orders will come with a tracking code, so you will be notified when it's on its way to you.

Will the carrier leave it at my door if I'm not home?

Yes. This is why it's important to keep track on the status of your delivery, so you're able to make accommodations in case it's left at your home.

If there's a delay, will my play couch be compromised?

For those that are concerned about the foam quality of their play couches due to the shipping delays, we want to say that we've spoken to our manufacturer and all the foam will be a-okay. You may need two (2) weeks or more for the foam to properly inflate depending on the length of the delay. This is a little-known fact, but the more you play with it, the sooner it will fluff out. Crazy, right?! We know this is a concern for some, but high-density foam can stand up to the rigours of compression.

Click On Your Pre-Order Date

Update #14: November 27th, 2021

Labelling Date: Commenced!
Est. Completion Date: December 3rd - 8th

Hi Roopers,

Two of our three containers (they are all Joeys) arrived at our warehouse this weekend. Our container with wedges will be arriving at our warehouse on December 1st. These are the products that almost all orders have been waiting for, which means we will be able to complete almost all PO6 and PO7 orders by December 3rd, but we have added until the 8th as a buffer. 

For those who are worried about Christmas, fear not! Our team is lightning quick and is able to complete over 200 orders per day, so we will have these out well before the cutoff date UPS has provided us (December 14th). 

Update #13: November 17th, 2021

Labelling Date: Commenced!
Est. Completion Date: December 3rd

Hi Roopers,

We currently have three containers that just arrived to our warehouse, and we will be able to start shipping again for anyone who has currently been on hold.

That aside, we do have three containers currently stuck in Vancouver due to the extreme weather conditions that hit British Columbia recently. These containers are on standby and ready to ship once a highway opens. We have been informed one should be opening this weekend, so we're crossing our fingers that we can make it out early next week! 

Because of this delay, we've had to move our estimated completion date to our back up date of December 3rd. We will keep you up to date as we learn more.

For those worried about Christmas shipping: UPS (our primary carrier) has informed us December 14th is the cutoff holiday shipping date. For any parcels that are endanger of not making it in time for Christmas, we will upgrade to the quickest form of shipping, which UPS said they will deliver until December 22nd. We will make sure not a single package is left behind. 

Update #12: November 10th, 2021

Labelling Date: Commenced!
Est. Completion Date: November 26th*

Hi Roopers,

The CBSA has released our containers! 🥳 We are expecting these to make their way to our warehouse by mid-next week, and fully expect to have all pre-order #6 and #7 pre-orders completed by November 26th. If that timeline changes, we will make sure to post an update as soon as possible. 

We have received several questions about these arriving for Christmas, and the answer is a resounding yes! Carrier cutoff times for Christmas delivery is approx. mid-December, and our goal is to have these all sent out by November 26th or December 3rd latest. 

*This asterisk means that our alternate completion date is December 3rd.

Update #11: November 1st, 2021

Labelling Date: Commenced!
Est. Completion Date: November 26th*

Hi Roopers,

An update on the containers currently behind held in Vancouver for CBSA examination: 

The containers are being moved to a bonded warehouse tomorrow (November 2nd, 2021), but there is currently no timeline for the examination. 

As we want to make sure no Rooper has any concerns about their shipment, we have worked with our shipping team late last week and increased our shipping capabilities significantly. 

To put it in context, we shipped over 650 orders in 3 days since Thursday, October 28th (and we shipped over the weekend, too)! Some of these orders that are in Ontario have already received their packages. 

While we can't control factors like the CBSA, we definitely want to continue to improve our shipping experience! 

We currently are still on track to finish everything by November 26th.  

Update #10: October 28th, 2021

Labelling Date: Commenced!
Est. Completion Date: November 26th*

Hi Roopers,

Labelling packages is underway! We are currently estimating to have pre-order #6 & #7 finished by the 26th earliest or December 3rd latest. If we find this timeline might need to extend at any point, we will provide an update as soon as possible! 

Update #9: October 21st, 2021

Labelling Date: October 27th, 2021

Hi Roopers,

We will begin shipping pre-order #6 starting October 27th! We expect to complete pre-order #6 and #7 in approx. 3 weeks. If we run into any potential delays with your order, we will either reach out directly or post an update here!

While we get your order ready, please take a moment to learn about what starts to happen when we begin shipping HERE

Update #8: October 19th, 2021

Estimated Labelling Date: October - Early November

Two of our five containers are currently on their way to our warehouse and will be organized this week! This means folks from pre-order #6 will begin to start receiving shipping confirmation emails later this week or early next week!

Edit: 2021-10-20 - please note these orders will not begin shipping until pre-order #5 is completed.  

Update #7: October 15th, 2021

Estimated Labelling Date: October - Early November

Three of our five containers have been pulled into a CBSA examination. We currently do not know if this is a tail-gate exam (this means super quick!) or a full exam (will take a couple of weeks). Once we have an update on this, we will provide it here.

Update #6: October 12th, 2021

Estimated Labelling Date: October - Early November

Our first five containers arrived in Vancouver over the long weekend and is scheduled to depart later this week. Once these orders have arrived at our warehouse for review, we will provide an update along with pics and videos of the goods! 

Update #5: October 2nd, 2021

Estimated Labelling Date: October - Early November

Ship Happens is on track to arrive in Vancouver between October 6th - 10th. Once it has arrived, we will provide an update! We are currently expecting shipping to begin the week of October 18th. 

Thing 1 is due in Vancouver between October 17th - October 23rd. This represents approx. 38% of the orders, but we will hopefully be shipping products before its arrival, ensuring we're getting orders out as quickly as possible.

Update #4: September 28th, 2021

Estimated Labelling Date: October - Early November

Ship Happens is due to arrive at the Vancouver port in the first week of October! Woot! 🙌

A portion of pre-order #7 is arriving separately from this, and this vessel (named Thing 1) has departed over the weekend. 

Please note that those in pre-order #6 will be fulfilled first, and the estimated labelling date has been updated to reflect what we had during our pre-order #7 checkout (late October to Early November). 

Update #3: September 14th, 2021

Estimated Labelling Date: October

🎉 Ship Happens has departed as of September 11th. It's going to be making a few pitstops (womp!) along the way and picking up some buddies. The estimated arrival of Ship Happens is end of September or early October. 

Update #2: September 7th, 2021

Estimated Labelling Date: October

Ship Happens has been secured and is set to depart in the next few days. Once it has officially left, we'll make sure to update this page! 

Update #1: August 29th, 2021

Estimated Labelling Date: October

Products for August and September have been completed and will board our vessel, Ship Happens, in the coming weeks.

Update #3: November 25th, 2021

Estimated Labelling Date: Commenced!

Estimated Completion Date: December 10th

Arrival Date: Before Christmas 

Hi Roopers, 

Joey²s have started shipping out since the 22nd! If you're wondering when you will receive your shipping email with your tracking label, you can expect it within the next two weeks max. If you have not received an email with a tracking number, this means your order has not been labelled and scheduled for pickup yet. 

Our goal is to have everything finished by the end of next week, but we are adding in an extra week as a buffer to account for any potential unforeseen issues. 

There have been some worries about these arriving in time for Christmas. Never fear! The cutoff date for Christmas arrival through our standard shipping is December 14th, and this includes anywhere in North America. 

Update #2: November 17th, 2021

Estimated Labelling Date: November 22nd

Arrival Date: Before Christmas!🎅

Hi Roopers,

We're expecting to have Joey²s to start shipping starting Monday, November 22nd. As soon as shipping has commenced, we will make sure to send out an update! 

Why was there a hold up? We really wanted to show our appreciation to everyone who supported the Joey², which is something we hold near and dear to our hearts. As a thank you, we wanted to give every single Joey² owner a free armrest. This unfortunately set us back by a week as we had to make over 1,500 armrests!  

 As a small reminder, the only date we can (and have) guaranteed for Joey² is arrival before Christmas. Once you have your shipping confirmation email and tracking code, you will have an estimated arrival date! 

Our carriers have informed us that the cutoff date for Christmas delivery is December 14th, but our game plan is to not even come close to this. Once all packages have been picked up, we will make sure to send an update out around this. 

Update #1: October 24th, 2021

Estimated Labelling Date: Mid-November

Arrival Date: Before Christmas!🎅

Hi Roopers,
Joey² has been fully underway for production for a few weeks now. We expect to begin shipping mid-November and have everyone receive their Joey² before Christmas!

Update #4: November 27th, 2021

Estimated Labelling Date: It's Started!
Arrival Date: Before Christmas! 

Hi Roopers,

The final shipment containing all of our wedges (and some trapezoids) will be arriving at our warehouse on December 1st! Woot! 

For those concerned about Christmas, our main carrier, UPS, has informed us that December 14th is the cutoff to have all orders picked up to arrive in time for Christmas in North America. Our anticipation is to have this drop completed by December 10th latest, but will be striving for much sooner so that we may be able to quickly deal with any potential shipping issues Roopers may experience. 

 

Update #3: November 22nd, 2021

Estimated Labelling Date: It's Started!
Arrival Date: Before Christmas!

Hi Roopers,

We have processed, unloaded, and organized the majority of our add-ons today and will begin fulfilling orders from November 13th today.

Unfortunately, one of our containers containing the wedges is currently in British Columbia due to the highway closures, so any orders with wedges will not be fulfilled this week. We are currently waiting for an update from our logistics team to better understand when these can be released. 

Update #2: October 18th, 2021

Estimated Labelling Date: None! It's a drop!

Hi Roopers,
We know a lot of people have been gearing up for October 23rd, but we unfortunately gotta merge that drop with our November one. The drop date is November 13th at 3PM ET.

Why the change?

We tried really hard, but the last remaining Joeys and their pals are slated to arrive early November. This last year has been chaotic for shipping, and it definitely hasn't eased up. Our goal is to make awesome Christmases, not ruin them, so we want to make sure all of the Joeys are in our warehouse, organized, and ready to ship as soon as the orders come rollin' in. After one year, we know we totally could not be here without all the awesome folks in this growing community!

We appreciate everyone's support, and can't wait to make some awesome Christmas memories.🎅

Completed Pre-Orders

If you are in the below completed pre-orders and have not yet received a tracking code, please email us at support@rooandyou.ca with your order number.

Pre-Order #1: November 16th, 2020

Pre-Order #2: December 16th, 2020

Pre-Order #3: February 20th & 25th, 2021

Pre-Order #4: April 3rd, 2021

Pre-Order #5: May 15th, 2021