Hi everyone,

Welcome to our shipping update page. You can regularly visit this page to learn about the current status of your order. All you have to do is click on your pre-order section and view the information!

We have a few frequently asked questions that will be answered here before you get to your shipping update.

How often is this page updated?

This page is updated as we receive new information. If there are no additional updates on your pre-order, it means we do not have any further information around your pre-order's status. Whenever an update is added, we will make sure to email you to let you know, so this way you do not need to check this page everyday! 

What is the "estimated labelling date"? 

This is the date we expect to begin labelling packages and scheduled for pickups by carriers. This is not the date we expect the packages to be at your door. It is difficult to nail down what date you will receive your package, as this is an estimation provided by the carrier. As such, we only provide a date range for when we will begin labelling packages and give an estimated timeline of when we expect to fulfill all packages.

Why can't you give me a date the package might come to my door?

There are a lot of things at play that would affect this such as who your carrier is (e.g., Fedex, UPS), where you live, whether the item was shipped earlier in the week or on Friday, etc. Once the carrier has picked up and scanned your package, they will provide you with a date of when you'll receive your Joey products. 

Will I know when the package is on its way to me?

Yes! All of our Joey-related pre-orders will come with a tracking code, so you will be notified when it's on its way to you.

Will the carrier leave it at my door if I'm not home?

Yes. This is why it's important to keep track on the status of your delivery, so you're able to make accommodations in case it's left at your home.

If there's a delay, will my play couch be compromised?

For those that are concerned about the foam quality of their play couches due to the shipping delays, we want to say that we've spoken to our manufacturer and all the foam will be a-okay. You may need two (2) weeks or more for the foam to properly inflate depending on the length of the delay. This is a little-known fact, but the more you play with it, the sooner it will fluff out. Crazy, right?! We know this is a concern for some, but high-density foam can stand up to the rigours of compression.

Click On Your Pre-Order Date

Update #4: April 4th, 2022

Labelling Date: Monday, April 11th, 2022

Hi Roopers,

All pre-order #8 products are arriving to our warehouse Wednesday - Friday (there's lots of stuff!), which means shipping will begin Monday, April 11th! 🎉

If you need to change your address or have a PO Box (we do not ship to PO boxes), please do this as soon as possible to prevent your order from being delayed. You can change your address by sending us an email at support@rooandyou.ca. Please include your order # and proof of identification for address changes. 

Update #3: March 17th, 2022

Estimated Labelling Date: Early-to-Mid April 2022

Hi Roopers,

Our vessel is arriving in Vancouver on March 20th. We don't have an exact date of when it will be unloaded and make its way to our warehouse in the Greater Toronto Area. We are hoping to get a better idea between March 21st - 28th. We are still on schedule to beginning labelling and shipping products early-to-mid April.

That aside, we do have inventory from cancelled drops. We did not think it would be fair to sell this inventory when many ordered back in November, so we will begin shipping select orders starting March 21st.

This will be based on two things: what products we have in stock and who ordered first. This is to keep it as fair as possible.

If you do not receive a shipping confirmation email, this means we either did not have your product in stock or your order number was later in the pre-order.

If you have any questions or concerns, please shoot us an email at support@rooandyou.ca! 

Update #2: February 7th, 2022

Estimated Labelling Date: Early-to-Mid April 2022

Hi Roopers,

Our vessel, now dubbed The Codfather, has departed our manufacturer's on January 31st and have been waiting on a date range of when it will dock in Vancouver. 

The Codfather is set to dock in Vancouver between March 20th - 26th, which means we're set to start shipping Pre-Order #8 early-to-mid April! 

Update #1: December 22nd, 2021

Estimated Labelling Date: March - April 2022

Hi Roopers,

Pre-order #8 began manufacturing early December and is set to begin shipping between March - April 2022! 

Our next update will be when we are close to the end of production and booking a vessel to make our way to British Columbia! 

Please note, that pre-order #9 is for those that ordered between March 5th - 7th.

Update #2: May 14th, 2022

Estimated Labelling Date: End of June 2022

Hi Roopers,

Hope everyone has been enjoying the weather and wanted to sweeten the day by providing an update on your orders! ☀️

All the products in pre-order #9 are on their way and are expected to arrive shortly. As we ordered double the amount we normally do for drops, all of our products were split into two vessels. 

The first vessel is expected to arrive in the first two weeks of June while the second vessel is expected to arrived in the last week of June or early July.

What does this mean for shipping? It means we are expecting to begin near the end of June! 

A small reminder: if you're moving soon or have put a PO Box (we do not ship to PO Boxes), please send an email to support@rooandyou.ca to change your address. 

Update #1: April 4th, 2022

Estimated Labelling Date: June - July 2022

Hi Roopers,

Thanks so much for your patience while we got this update out to you! 
Manufacturing for pre-order #9 started on March 13th, and we are expecting shipping to Roopers to start between June to July 2022.
 
Our next update will be when we are close to the end of production and booking a vessel to make our way to British Columbia! Once we have the vessel booked, we'll have a better idea of a date range for shipping. 

Completed Pre-Orders

If you are in the below completed pre-orders and have not yet received a tracking code, please email us at support@rooandyou.ca with your order number.

Pre-Order #1: November 16th, 2020

Pre-Order #2: December 16th, 2020

Pre-Order #3: February 20th & 25th, 2021

Pre-Order #4: April 3rd, 2021

Pre-Order #5: May 15th, 2021

Pre-Order #6: August 14th, 2021

Pre-Order #7: September 18th, 2021

Joey² Pre-Order #1: October 8th, 2021

Joey² Drop #1: November 10th, 2021

Drop #1: November 13th, 2021

Pre-Order #8: November 20th, 2021

Drop #2: December 9th, 2021

Drop #3: January 22nd, 2022

Warehouse Clearance #1: March 30th, 2022

Drop #4: April 21st, 2022