RETURNS & CANCELLATIONS

1. For any cancellations, please email us at support@rooandyou.ca with your order number.  Any orders cancelled will be subject to a 5% restocking fee.

2. Roo & You™ does not cover shipping and handling fees associated with packages that need to be reshipped in the case of "Returning to Sender." Shipping and handling fees will be applied prior to reshipment. If the order is cancelled, the cost for shipping and handling will be removed from your refund. 

3. Due to the nature of foam products, all foam items are FINAL SALE unless defective. Please note that foam orders that have been fulfilled or delivered cannot be cancelled or returned. 

4. In the event a Return occurs, Roo & You™ will deduct the cost for shipping and handling from your refund. Costs can be requested on demand.

5. Unopened cover sets & Hop House can be returned within 30 days of reception but shipping and handling costs are not covered by Roo & You™. Opened cover sets and Hop House cannot be returned.

If you have any problems with your purchase, please email us at support@rooandyou.ca, and we will try our best to resolve the situation as quickly as we can!

Additional non-returnable items:

• Gift cards
• Downloadable software products