Shipping and Returns

Please note, manufacturers defects must be reported within 14 days of reception to be eligible for replacement consideration. 

All foam items are FINAL SALE unless defective

Open and/or used items (Hop House, Mega Blabket, Covers, Silicone) cannot be returned.

Any claims for lost, stolen, or misdelivered packages, damaged packages, or delayed deliveries must be submitted within 21 days of the shipped date (the day you received your tracking number), unless the shipping carrier is FedEx. FedEx claims must be submitted within 18 days of the shipped date.

Claims for order issues, like incorrect items, must be submitted within 48 hours of delivery. Opening incorrect items can result in delays to your order. 

Roo & You does not ship to PO Boxes, so please ensure a non-PO Box address is provided at checkout.

 

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